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These Terms of Use for Cinazes Services (“Terms“) govern your access to and use of the services provided by Cinazes, including but not limited to those available through our Telegram bot and any other officially designated platforms or communication channels (“Platform(s)“), as determined by Cinazes from time to time.
1. Entering into the Terms and their Scope
The Terms govern the provision of Cinazes services to the Client, enabling the Client to send and receive services provided by Cinazes.
By accessing or using the Bot or any associated services, you agree to be legally bound by these Terms, as well as any additional policies, terms, or notices presented to you. If you do not agree with these Terms, do not access or use the Services.
These Terms constitute a legally binding agreement between you (“User,” “you,” or “your“) and Cinazes (“Cinazes,” “we,” “us,” or “our“). You are encouraged to review these Terms periodically, as Cinazes reserves the right to amend them at any time in accordance with Section 10 below.
These Terms apply to both individual and business users unless explicitly stated otherwise.
By using Cinazes services, the Client agrees to these Terms.
The Client is encouraged to carefully review the Terms. If any provision is unclear or requires clarification, the Client should contact Cinazes for further information.
It is recommended that the Client print or download a copy of the Terms and Fees for future reference. The latest version of the Terms is always available on the Bot.
2. Definitions
Authentication Tool — authentication mobile app, or combination of static password and one-time password, used for Client authentication or verification of the application of payment instrument.
Business Day – any day other than a Saturday or a Sunday or a public or bank holiday, or any other holiday previously announced by Cinazes.
Bot – the official Telegram-based (@CinazesX_bot) conversational interface operated and maintained by Cinazes for the purpose of providing Services to Users.
Platform(s) – any other official digital interface, website, application, or communication environment expressly designated by Cinazes for the delivery of the Services.
Services – any and all functionalities, products, tools, and operations made available by Cinazes through the Bot or the Platform, including but not limited to: cryptocurrency asset exchange, card purchase functionality, balance storage, and any ancillary services as may be offered from time to time.
User or Client – any natural or legal person who accesses, interacts with, or otherwise utilizes the Services, either directly or indirectly.
AML (Anti-Money Laundering) – procedures aimed at detecting, preventing, and reporting suspicious financial activity. Cinazes implements AML measures via engagement with external qualified service providers.
Third-Party Service Provider – any external service provider, subcontractor, or technology platform engaged by Cinazes while delivering or enabling the Services, including but not limited to providers of technical infrastructure, payment processing, analytics, and AML checks. The technical and functional operation of the Services relies on a number of integrated third-party service providers, including but not limited to:
- Telegram API (messaging interface)
Restricted Territories – means jurisdictions where Users are either prohibited or restricted from accessing the Services.
Digital Asset – means a digital representation of value, including but not limited to cryptocurrency, virtual currency, token, or other cryptographically secured units of account, transferable via blockchain or similar technology.
Card – any virtual or physical payment card made available to the User by or through Cinazes via authorized issuance partners, subject to separate terms and conditions, if applicable.
Customer Service – Cinazes customer service, which the Client can reach by sending a message to Telegram support @cinazes_support or the email support@cinazescards.com or other address indicated on the Bot or mobile application. Support services, compliance verification, and the review of any requests are carried out strictly during Cinazes’s business hours, as indicated on the Bot (7:00 – 22:00 CET). Business hours may be periodically updated, and Clients are responsible for reviewing the latest information on the Bot.
Fees – the charges payable by the Client to Cinazes for using Cinazes services, available on the price section of the Bot.
Parties — Cinazes and the Client.
Cinazes – digital assets services provider Veltora Global INC, a company incorporated under the laws of the Republic of Seychelles, with its registered office at Mahe Business Centre, 4th Floor, Victoria House, Eden Island, Mahe, Seychelles SC47201, registration number 482917.
Terms – the Terms published on the Bot that may be amended from time to time.
3. Services Provided
Cinazes provides Users with access to certain digital asset-related functionalities via its Telegram-based bot interface and other officially designated Platforms (collectively, the “Services”). The scope of the Services includes, but is not limited to, the following:
3.1 Exchange Functionality
Users may exchange supported virtual assets using the interface provided by Cinazes. The exchange function is accessible directly within the Bot and allows Users to initiate and complete asset conversion transactions, subject to applicable fees and service conditions specified within the interface.
3.2 Card Purchase
Cinazes offers Users the ability to purchase virtual and/or physical payment cards (the “Card Services“) via authorized third-party issuers. Card issuance, delivery, activation, and usage are subject to additional terms and conditions, and may vary depending on the User’s location and applicable restrictions. Cinazes facilitates access to such services and communicates relevant pricing and procedures via the Bot at the time of transaction.
3.3 Wallet-Like Functionality
Although Cinazes does not provide custodial wallet services or host on-chain wallets, Users are enabled to interact with internal balances linked to Services such as card purchase, virtual asset exchange, and transaction settlement. These balances are managed in accordance with third-party infrastructure and settlement processes and are not to be construed as formal e-wallets under applicable financial regulation.
3.4 Transaction Execution
All transactions initiated through the Services are processed via integrated third-party infrastructure. Upon execution of a transaction, the relevant order is considered final and binding. The User is solely responsible for verifying all input details prior to submission. Cinazes reserves the right to refuse or reverse any transaction in the event of suspected breach of these Terms or applicable law.
3.5 Know-Your-Customer (KYC) and Anti-Money Laundering (AML)
Cinazes does not independently perform KYC verification for Users. However, Cinazes maintains and enforces anti-money laundering (AML) procedures in cooperation with authorized third-party providers. Transactional behavior may be monitored, and certain activity may be subject to enhanced due diligence or restrictions under applicable AML obligations.
Cinazes reserves the right to deny or restrict access to the Services where required to comply with its AML obligations, or in the event that a User’s activity is deemed suspicious, inconsistent with applicable law, or otherwise incompatible with the integrity of the Platform.
Cinazes reserves the right to modify or replace its compliance providers at any time without prior notice, provided that such changes do not reduce the overall level of AML protection required under applicable laws.
4. Third-Party Services and Integrations
In order to ensure the stable and lawful provision of its Services, Cinazes relies on a range of third-party service providers, platforms, and technological infrastructure partners. These Third-Party Providers are engaged to enable key functionalities, compliance controls, operational processes, and transaction execution within the Cinazes ecosystem.
The User acknowledges and agrees that the use of the Services inherently involves the technical and legal engagement of such Third-Party Providers, and that certain aspects of the Services may be subject to their respective terms of use and policies.
4.1 Core Infrastructure and Functional Integrations
Cinazes integrates and relies on the following third-party technologies for the operation of its Platform:
Telegram API – used as the primary messaging and user interface layer. All interactions between the User and Cinazes are conducted via the Telegram messenger infrastructure. Cinazes does not control the operation, availability, or security of the Telegram platform itself and disclaims any liability arising from its malfunction, suspension, or unauthorized access.
Card Issuer (Third-Party) – Payment cards offered via the Cinazes platform are issued and managed by a licensed third-party card issuer. Cinazes acts solely as a facilitator of access to such cards and does not itself issue, store, or manage payment cards or associated balances. The relationship between the User and the card issuer is subject to the issuer’s separate terms and policies, which the User is required to accept at the point of card order or activation.
4.2 Scope of Responsibility and Disclaimers
While Cinazes endeavors to select reputable and industry-recognized Third-Party Providers, it makes no warranty, express or implied, as to the uninterrupted availability, security, or legal compliance of any such external service. The Services are provided on an “as-is” and “as-available” basis, and Cinazes shall not be held liable for:
- any technical failure, downtime, error, or delay caused by Third-Party Providers;
- any direct or indirect loss or damage incurred as a result of the failure or conduct of a Third-Party Provider.
Users are advised to review the applicable terms of use and privacy policies of any Third-Party Provider referenced herein. Cinazes reserves the right to change, replace, or remove any Third-Party Provider at its sole discretion, with or without notice, provided such change does not materially degrade the availability or security of the Services.
5. User Registration and Data
5.1 Absence of Account Registration
Cinazes does not require traditional user account registration or the creation of login credentials. Users may access and interact with the Services directly through the Cinazes Telegram bot by initiating a conversation and selecting available functionalities. Access to the Services is session-based and limited to the communication interface provided by Telegram or other officially designated Platforms.
5.2 Minimal Data Collection
In the course of providing the Services, Cinazes collects and processes only the minimum data necessary to enable technical functionality, service delivery, and compliance with applicable regulations. The categories of data collected may include:
- Telegram user ID and username;
- Email address (if voluntarily submitted by the User when ordering a card or other product);
- Telephone number (optional);
- IP address and device information (e.g., device type, operating system);
- Technical metadata and event logs related to service interactions and transactional activity;
- Card-related activity (e.g., balance, transaction history, where applicable).
Cinazes does not require or request the submission of official identity documents or passwords to access standard Services, except in cases expressly provided for by applicable law.
5.3 Verification and Risk Control
No formal verification is conducted. However, Cinazes reserves the right to collect limited identifying information if required for compliance purposes, fraud prevention, or under applicable laws. Certain transactional behaviors may trigger automated anti-money laundering (AML) monitoring, as described above.
5.4 Privacy and Data Handling
All personal and technical data collected in connection with the Services are processed in accordance with Cinazes’s Privacy Policy, which forms an integral part of these Terms. Cinazes acts as a data controller in relation to user data and implements appropriate technical and organizational measures to protect such data against unauthorized access, alteration, disclosure, or destruction.
The User acknowledges and agrees that certain categories of data may be shared with Third-Party Service Providers strictly for the purposes of delivering the Services, performing compliance-related checks, and ensuring system functionality. Cinazes does not sell or otherwise commercialize user data.
5.5 Consent and Limitation of Liability
By using the Services, the User consents to the collection and limited transfer of data as described above. Cinazes shall not be liable for any unauthorized access or breach arising from vulnerabilities outside its reasonable control, including those attributable to Telegram or other integrated platforms.
6. Fees and Execution of Transactions
6.1 Service Fees
Cinazes provides its Services subject to fees applicable to specific transaction types, including but not limited to digital asset exchanges, card issuance, and withdrawal operations. The User agrees to pay all such fees as presented within the Cinazes Bot interface at the moment of confirming the relevant action (the “Service Fee“). All fees are displayed in a transparent manner prior to execution. Cinazes does not charge any hidden or retroactive fees.
6.2 Indicative Price and Volatility Notice
The price displayed for the exchange of digital assets at the time of the User’s request reflects the current indicative rate. Due to the inherently volatile nature of digital asset markets, the price displayed at the initiation of a transaction may differ from the final execution rate. Cinazes does not guarantee the stability or persistence of any price quoted within the Bot.
6.3 Final Price and Execution
The final rate applied to the transaction (the “Final Price“) shall be the one displayed in the Bot interface immediately prior to the User’s confirmation. By confirming the transaction, the User authorizes Cinazes and/or its integrated service providers to execute the transaction at the Final Price and to deduct the applicable Service Fee.
Once confirmed, the transaction shall be processed as soon as reasonably practicable. Cinazes shall not be liable for any fluctuation, loss, or discrepancy caused by processing delays, technical latency, or blockchain-related delays.
6.4 Delivery and Confirmation
Upon execution, Cinazes shall deliver a transaction confirmation to the User via the Bot, including the Final Price, the amount exchanged or disbursed, and any fees deducted. In the case of card issuance or fiat withdrawal, Cinazes will forward the transaction request to the respective partner platform, and settlement will be subject to third-party processing times and systems.
6.5 Transaction Irreversibility
The User acknowledges that all executed transactions are final, non-cancelable, and non-reversible. Cinazes is under no obligation to amend, revoke, or refund any transaction once confirmed by the User. Notwithstanding the foregoing, Cinazes may, at its sole discretion and without any obligation, consider a User’s cancellation request, provided the transaction has not yet been executed.
6.6 Wallet Ownership
For any transaction involving external delivery, the User represents and warrants that the wallet address or payment destination provided is fully owned and controlled by the User. Cinazes shall not be responsible for losses resulting from the use of incorrect, compromised, or unauthorized wallet addresses.
6.7 Right to Refuse Processing
Cinazes reserves the right to decline, cancel, or delay the execution of any transaction at any time, without liability, if required by law, if the transaction is suspected to violate these Terms or AML rules, if it exceeds internal volume or frequency limits, or if it poses a reputational, financial, legal, or technical risk.
6.8 User Responsibility
The User remains fully and solely responsible for ensuring that sufficient funds are available to cover the full value of the transaction and associated fees. In no event shall Cinazes be liable for any indirect or consequential loss resulting from failed or delayed processing.
6.9 No Refund Policy
Fees paid for completed Services are non-refundable. The User shall have no right to claim reimbursement unless otherwise required by applicable law or unless the transaction was not executed due to a technical failure attributable to Cinazes.
7. User Conduct and Prohibited Use
7.1 Lawful Use Obligation
By accessing or using the Services, the User agrees to comply with all applicable laws, regulations, and rules in their country of residence, as well as those governing the use of virtual assets, payment services, and digital platforms internationally. The Services may only be used for lawful purposes and in a manner consistent with these Terms.
7.2 Prohibited Activities
The User shall not use the Services, directly or indirectly, to engage in, support, promote, or facilitate any of the following activities (non-exhaustively):
- Money laundering, terrorist financing, or violation of anti-money laundering (AML) laws;
- Fraud, extortion, identity theft, or unauthorized access to third-party accounts;
- Transactions involving child exploitation, violence, hate crimes, or unlawful content;
- Unlicensed gambling, betting, or lottery services;
- Trade in prohibited goods or services including weapons and firearms, counterfeit or copyright-infringing goods, tobacco products, multilevel marketing, pyramid or Ponzi schemes, adult content, conflict diamond trading, and entities associated with terrorism;
- Use of third-party payment instruments or wallets without legal ownership or authorization;
- Tampering with or attempting to circumvent AML screening systems, transaction controls, or service limitations;
- Use of automated tools, bots, or exploits to manipulate the Services or infrastructure.
It is the Client’s and not Cinazes’s responsibility to ensure that the Client only sends payments to or receives payments from persons or entities for the sale or supply of goods and services in compliance with any applicable laws and regulations.
7.3 Restricted Territories
Cinazes does not provide Services to Users located in, or otherwise associated with, countries or territories subject to comprehensive international sanctions, embargoes, or financial restrictions.
United Kingdom: Cinazes and its technology and compliance partners are not registered with or authorized by the Financial Conduct Authority (FCA). Cinazes does not cooperate with an FCA-approved entity and therefore is not permitted to market or provide crypto services to UK residents.
United Arab Emirates (UAE): Cinazes does not hold a license from the Virtual Assets Regulatory Authority (VARA) or any other UAE federal or emirate-level regulator and does not offer services to Users residing in or accessing the Services from the UAE.
Japan: Cinazes is not registered with the Japanese Financial Services Agency (JFSA) and therefore does not serve Japanese residents or citizens.
United States of America: Cinazes is not registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) and does not hold any state-level licenses within the United States. As such, Cinazes does not offer or promote its Services to U.S. residents or persons located within the territory of the United States.
Other Jurisdictions: Cinazes reserves the right to restrict or discontinue the provision of its Services in any other jurisdiction where such limitation is required by local law, regulation, or directive of a competent regulatory authority.
In addition, Cinazes does not offer access to its Services to Users who are located in, residents of, or using documentation issued in the following jurisdictions: Iran, North Korea, Syria, Venezuela, Afghanistan, Belarus, Cuba, Myanmar, Somalia, and Ukraine.
The Client may not use Cinazes services if the Client is residing in any country on the FATF blacklist, OFAC Sanctions List, or other countries mentioned in various sanction lists.
By using the Services, the User represents and warrants that THEY ARE NOT LOCATED IN A RESTRICTED TERRITORY, are NOT SUBJECT TO ANY SANCTIONS OR TRADE RESTRICTIONS, AND ARE NOT ACTING ON BEHALF OF ANY SANCTIONED ENTITY OR INDIVIDUAL.
8. Limitations of Liability
8.1 General Disclaimer & Right to Conduct Technical Maintenance
To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. Cinazes makes no express or implied representations, warranties, or guarantees regarding the availability, reliability, performance, or accuracy of the Services or any content, transaction, or data provided via the Bot or Platform.
Cinazes reserves the right to conduct scheduled or unscheduled technical maintenance, upgrades, or system improvements, which may result in temporary interruptions, partial unavailability, or suspension of access to the Services. Cinazes shall not be held liable for any delays, missed opportunities, or financial losses resulting from such periods of downtime.
8.2 Limitation of Liability for User Actions
Cinazes shall not be held liable for any damages, losses, or liabilities arising out of the User’s failure to comply with these Terms or any applicable law or regulation, incorrect input or execution of transactions, misuse or abuse of the Services, unauthorized access to the Services as a result of the User’s failure to secure their Telegram account or device, or use of the Services in violation of any restriction set out in these Terms.
8.3 Limitation of Liability for Third-Party Services
Cinazes shall not be liable for service disruptions or errors caused by third-party providers, delays or damages resulting from third-party actions or system failures, any breach of data protection obligations by third-party platforms, or suspension or deactivation of User access due to third-party risk or compliance decisions.
8.4 Technical Interruptions and Force Majeure
Cinazes does not provide any representation, warranty, or guarantee that the Services will operate without interruption, delay, or error. As the Services are primarily delivered via Telegram bot interface, Cinazes is inherently dependent on the continuous availability of the Telegram platform. Cinazes shall not be held liable for any inability to access the Services arising from Telegram-related failures or limitations.
For Services involving cryptocurrency exchange or blockchain-based operations, Cinazes does not control the underlying networks. Cinazes shall not be liable for missed exchange rates due to delayed execution, failed or orphaned blockchain transactions, gas fee fluctuations or priority-based delays, or failure to complete a transaction due to network unavailability.
Cinazes shall not be liable for any failure or delay in performance resulting from Force Majeure Events, including without limitation: acts of God, armed conflict, pandemic, regulatory intervention, failure of third-party telecommunications or hosting services, or zero-day vulnerabilities outside Cinazes’s infrastructure.
8.5 Indirect and Consequential Damages
To the fullest extent permitted by law, Cinazes shall not be liable for any indirect, incidental, special, punitive, or consequential damages of any kind, including but not limited to loss of revenue, profit, goodwill, loss of data or digital assets, or reputational harm.
9. Termination of Use
9.1 Termination by the User
The User may at any time discontinue use of the Services by submitting a written request to Cinazes via official communication channels, namely direct support via the Telegram bot or email sent to the designated Cinazes support address. Such request must clearly identify the User’s Telegram ID or email address associated with any prior Service interactions.
Upon successful verification, Cinazes will proceed to deactivate the User’s access to the Services. No refund or compensation shall be issued for terminated use initiated by the User.
9.2 Termination or Suspension by Cinazes
Cinazes reserves the unrestricted right to suspend, limit, or permanently terminate the User’s access to any or all Services, with or without notice, at its sole discretion, particularly in cases of service maintenance or decommissioning, required compliance with any applicable law or court order, detection of potentially unlawful use, violation of these Terms, use of Services for fraudulent or deceptive purposes, or detection of high-risk transactional behavior.
9.3 Consequences of Termination
Upon termination, the User shall immediately cease all use of the Services. Cinazes may cancel, suspend, or block any pending or unconfirmed transactions and shall have no obligation to return, recover, or re-execute transactions or instructions lost due to termination. The User shall remain liable for any amounts due or damage caused to Cinazes’s systems, business, or reputation.
9.4 Finality and No Right to Appeal
All such decisions shall be final, and Cinazes shall not be required to restore access or provide any form of compensation, unless otherwise mandated by law.
10. Amendments
10.1 Right to Amend
Cinazes reserves the right, at its sole discretion, to amend, modify, supplement, or replace these Terms, in whole or in part, at any time and without the obligation to obtain prior consent from the User.
10.2 Notification Procedure
Cinazes will notify Users of any material amendments to these Terms by delivering an in-bot message or automated notice through the Cinazes Telegram Bot or other official communication channels. It is the User’s responsibility to monitor system notifications and to review the Terms periodically.
10.3 Effective Date of Amendments
Unless otherwise explicitly stated in the notice, all amendments shall become effective immediately upon publication or the date specified in the update notice. Continued access to or use of the Services after the Effective Date shall constitute full and irrevocable acceptance of the amended Terms by the User.
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms, and any dispute, claim, or controversy arising out of or in connection with them or the use of the Services, shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law rules.
11.2 Mandatory Informal Dispute Resolution
Before initiating formal proceedings, the User agrees to attempt to resolve any issue or dispute by first contacting Cinazes’s support team via the official support channels. Cinazes shall have up to thirty (30) calendar days to review and respond to such claim in good faith.
11.3 Arbitration Agreement
Any dispute, controversy, or claim arising out of or in connection with these Terms shall be finally settled by arbitration under the Rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, United Kingdom. The language of the arbitration shall be English. The decision and award rendered by the arbitrator shall be final and binding upon both parties.
11.4 Class and Collective Action Waiver
To the fullest extent permitted under applicable law, all claims shall be brought in the parties’ individual capacity. The User expressly waives any right to bring or participate in a class action or class arbitration against Cinazes.
11.5 Injunctive and Interim Relief
Nothing in this section shall prevent either party from seeking urgent injunctive or equitable relief in the courts of England and Wales to preserve the status quo or prevent irreparable harm, pending the outcome of arbitration.
12. No Custody / No Wallet Ownership Disclaimer
12.1 Cinazes Is a Technical Interface
Cinazes provides access to certain functionalities through a conversational interface delivered via the Telegram platform and other officially designated channels. Cinazes acts solely as a non-custodial technical interface that facilitates interactions with third-party service providers and payment channels.
Cinazes does not offer, operate, or maintain any form of hosted wallet or custodial account, user-owned blockchain wallet infrastructure, or safekeeping or direct storage of digital assets or fiat currency.
12.2 No Access to Private Keys or Wallet Balances
Cinazes does not generate, request, store, or control any private keys, seed phrases, or wallet credentials associated with blockchain-based accounts. Cinazes cannot recover lost access to wallet addresses or reverse transactions once executed.
12.3 No Fiduciary Relationship
Cinazes does not act as a custodian, trustee, fiduciary, agent, or escrow provider in any capacity. Nothing in these Terms shall be interpreted as creating any fiduciary duty or trust obligation between Cinazes and the User.
12.4 Third-Party Payment Channels
Where Users access balance-related functionality, such balances are recorded and maintained by external financial institutions, payment processors, or card issuers under their own terms and conditions. Cinazes shall not be held liable for delays in settlement, loss of funds held by a third party, failure or insolvency of external payment providers, or account freezes outside Cinazes’s control.
12.5 Finality of Transactions
All transactions facilitated through the Bot or Platform are final and irreversible once executed. Cinazes cannot intervene to reverse or modify executed instructions.
13. Risk Disclosure
13.1 Acknowledgment of Risk
By accessing or using the Services, the User expressly acknowledges and accepts the inherent risks associated with transactions involving digital assets, including price volatility, irreversibility of blockchain transactions, technology risks such as network failures and smart contract vulnerabilities, regulatory risk across jurisdictions, and security risk arising from loss of wallet access or credentials.
13.2 No Guarantee
Cinazes does not provide any warranty as to the availability, accuracy, or timeliness of rates, blockchain confirmations, card processing, or payment channels. The User assumes full responsibility for all outcomes resulting from the use of the Services.
14. No Financial Advice
The User acknowledges and agrees that Cinazes is not a licensed financial advisor, broker, asset manager, or investment firm under the laws of any jurisdiction. The Services provided via the Bot and Platform are offered strictly on a non-advisory, execution-only, and non-fiduciary basis.
No communication from Cinazes shall be construed as financial, investment, or legal advice, a recommendation to buy, sell, hold, or use any particular digital asset, or an endorsement of any external platform or protocol.
The User is strongly advised to consult their own independent legal, financial, and tax advisors before engaging in any activity involving digital assets.
15. Liability and Indemnification
If an unauthorized or incorrectly executed payment occurs due to an error by Cinazes, the Client may request an immediate refund, including any fees deducted. However, this does not apply if the Client fails to notify Cinazes without undue delay after becoming aware of any security compromise, if the Client has compromised the security of their account intentionally or through gross negligence, or if the Client does not dispute the unauthorized or incorrect transaction within 12 months from the transaction date.
The Client agrees to indemnify and hold Cinazes harmless from any claims, expenses, or costs (including legal fees, fines, or penalties) arising from their breach of the Terms, applicable laws, or misuse of services. This obligation continues after the termination of the Client’s relationship with Cinazes.
16. Limitations of Financial Liability
Cinazes’s financial liability to the Client is strictly limited unless otherwise required by applicable law. In no event shall Cinazes be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, business interruption, or reputational harm.
Cinazes’s liability for any claims related to the use of its services shall be limited to the minimum amount established by applicable law. These limitations apply to the fullest extent permitted by applicable law and remain in effect after the termination of the Client’s relationship with Cinazes.
17. Force Majeure
Cinazes shall not be held liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, pandemics or public health emergencies, war or military conflicts, terrorist attacks or civil unrest, government actions or sanctions, power failures or infrastructure breakdowns, telecommunications or internet failures, cyberattacks or hacking, bank failures or payment system collapses, or freezing of accounts due to regulatory orders.
In the event of a force majeure situation, Cinazes shall make reasonable efforts to mitigate the impact on its services and resume normal operations as soon as possible. If a force majeure event continues for a prolonged period, Cinazes reserves the right to suspend or terminate affected services without liability.
18. Miscellaneous
Enforceability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Survival: Any obligations or rights under these Terms that by their nature should survive termination, including but not limited to disclaimers, limitations of liability, indemnities, and dispute resolution provisions, shall continue to apply after the termination of the Client’s relationship with Cinazes.
Assignment: The Client may not assign or transfer any of its rights or obligations under these Terms without Cinazes’s prior written consent. Cinazes may assign, transfer, or delegate its rights and obligations under these Terms to any affiliate, subsidiary, or third party without requiring prior consent from the Client.
19. Contact and Support
Cinazes provides user support exclusively through digital channels. Users may contact Cinazes’s support team using the following official methods:
- Telegram Support: accessible via the official Cinazes Bot interface;
- Email: support@cinazescards.com or another official address as may be designated by Cinazes from time to time.
Support is available daily from 07:00 to 22:00 CET, excluding weekends, public holidays, or during periods of force majeure, technical maintenance, or system outages. Requests received outside of support hours will be processed on the next available working day.
Cinazes does not offer support via telephone, social media, or unauthorized channels. Communications sent via unverified means shall not be considered valid or binding upon Cinazes.